Privacy Policy

1. Introduction

At RAJI – House of Crystals, accessible from rajicrystals.com, the privacy of our sacred community and cherished visitors is of paramount importance to us. This Privacy Policy outlines the types of information collected, recorded, and how we protect and utilize your personal data when you explore and purchase our handcrafted gemstone creations.

2. Information We Collect

We collect information to provide seamless ordering experiences, customized gemstone consultations, and attentive customer service. This includes:

• Personal Details: Name, shipping address, email address, phone number, and WhatsApp contact details provided during checkout or consultation requests.
• Transaction Information: Order history, billing addresses, and payment confirmation details (payment card details are processed securely through encrypted third-party payment gateways and are never stored on our servers).
• Technical Browsing Data: IP addresses, browser types, device information, and interaction logs captured automatically via cookies to enhance site functionality and aesthetic performance.

3. How We Use Your Information

The information we gather is dedicated solely to fulfilling your sacred intentions and refining your journey with RAJI:

• To process and deliver your custom orders, Rakhis, bracelets, and living collection creations.
• To communicate order status updates, tracking information, and customer care assistance.
• To respond to direct inquiries and personal gemstone requests via WhatsApp or email.
• To analyze website usage patterns and optimize site performance across mobile and desktop devices.

4. Data Security & Protection

We implement robust technical, administrative, and physical security safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All checkout transactions are encrypted using Secure Sockets Layer (SSL) technology.

5. Cookies & Tracking Technologies

RAJI uses cookies to store visitor preferences, manage shopping cart state, and optimize personalized content. You can choose to disable cookies through your browser options; however, doing so may affect certain interactive features of our shop.

6. Third-Party Service Providers

We do not sell, trade, or rent your personal data to third parties. We only share necessary details with trusted partners who assist us in operating our website, processing payments, and delivering shipments (such as courier partners and secure payment processing services).

7. Your Rights & Choices

You have the right to request access to, correction of, or deletion of your personal data stored with us. To update your communication preferences or request data removal, please contact our team directly.