Terms & Conditions
Please review our policies regarding product authenticity, custom orders, and home décor purchases before placing your order.
Product Authenticity
We are committed to offering carefully curated natural crystals, gemstones and premium-quality products. As many of our creations feature natural stones, slight variations in colour, pattern, texture and inclusions are a part of their natural beauty and should not be considered defects.
Customised & Personalised Orders
All customised, personalised and made-to-order products are created exclusively for you.
- These orders are final and cannot be cancelled, returned, exchanged or refunded.
- This includes customised jewellery, engraved products, bespoke crystal creations and personalised home décor.
Home Décor Products
Due to the delicate nature and bespoke selection of our home décor collection, all home décor purchases are final and are not eligible for return, exchange or refund.